Refund Policy · FlagPlay

14-day money-back guarantee

Any new paid subscription (Athlete Pro, Family, Team, Coach Pro) can be refunded in full within 14 days of the first charge. No questions asked.

Renewals

Auto-renewed periods are NOT eligible for a full refund. You can cancel future renewals any time from /dashboard/billing; your plan stays active until the end of the paid period.

Event tickets

Tournament and showcase registrations are refundable until 7 days before the event date. After that, the registration fee is non-refundable but is transferable to a future event of equal value at our discretion.

How to request

Email vonzelle@vzttechconsulting.com with your account email and the charge date. We process refunds within 5 business days back to the original payment method.

Disputes

If you file a Stripe chargeback before contacting us, we may suspend the account until the dispute resolves. Reaching out first is faster and keeps your access active.