Our promises
Seven promises. Seven consequences.
Most platforms post a privacy policy and call it trust. We post the seven promises that matter — and exactly what we owe you if we break one. Caught us slipping? File a report — we'll reply within 72 hours.
- 01
We will never sell your contact info.
Your email, phone, and address never leave FlagPlay. Not to a partner. Not to an advertiser. Not to a "data co-op."
If we break it
Report it → 60-day company-wide pause on email outreach + public apology in the changelog.
- 02
We will refund pro-rated within 24 hours.
You cancel, we refund the unused portion of your subscription within 24 hours — no support ticket required.
If we break it
Missed by >12h → full refund + apology.
- 03
We will never make a sales call to your phone.
Sales never gets your phone number. The only times we call are: (a) you opened a support ticket and asked us to, (b) a coach used the in-app DM and you approved a callback.
If we break it
Any sales call → 12-month free subscription for the recipient.
- 04
We will never blast outreach.
Per-program-per-athlete 30-day cooldown enforced at the database layer. A coach cannot DM the same athlete twice in 30 days, and a program cannot route a second staff member around that cooldown.
If we break it
Missed cooldown → coach loses outreach for 30 days + public note.
- 05
We will publish our coach verification standards.
.edu email match against a curated college-program registry, plus manual review for ambiguous domains. Standards live on a public page and update with a changelog.
If we break it
Any unverified coach permitted to contact athletes → immediate suspension of the platform's coach DM feature until fixed + public RCA.
- 06
We will never use dark patterns to make you pay more or stay longer.
No hidden trials, no cancel-by-phone-only, no friction-stacking on downgrade. The plan you signed up for is the plan you keep paying for until you say otherwise.
If we break it
Report it → full refund + 6 months free + public design audit.
- 07
We will tell you when we mess up.
Every report you submit gets a real human reply within 72 hours. We post the resolution publicly on /promises#changelog so the next family sees how we handled it.
If we break it
Missed 72h SLA → 3-month free subscription for the reporter.
Promises kept
Public changelog
Every resolved report gets posted here verbatim. No edits. If this list is empty, we either haven't slipped yet or we haven't resolved a report — either way, you'll see the receipts here.
Found something we missed? File a report — we read every single one.